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Below are some answers to common questions. If you need further assistance, please check out the F.A.Q. and the Forums!

Live Chat

If you see a live chat button on the left side of your screen, you can click on that button to chat with one of our admins or staff.

I'm having trouble accessing the forums.

If you are having trouble accessing the SynamicD Forums, make sure that you are typing your username and password correctly. Remember that the username and password are 'case-sensitive', so use the correct capital and lower-case letters. Forum accounts are separate from your manager accounts, so your manager credentials will not work on the forums. If you are unsure of the correct information or if you have lost your password, click here to recover your information. You can also check out the FAQ in the Forums for more information on reading and writing posts.

Is the server down?

We will normally announce downtime for scheduled maintenance a few days in advance (we do not have a weekly maintenance period). Scheduled downtime will be announced on our website's home page "News" area and in our "Announcements" message forum. Occasionally, there may be unscheduled downtime due to unforeseen issues or emergency maintenance needs. In the event this happens, we will post an Announcement as soon as possible. If the servers appear to be down, check the Announcement forums. Then try the following:

First, there are several things you can test to make certain it is our server that is down and not something on your end. Check if you have access to other websites that are not cached in your browser to ensure that you are, indeed, connected to the internet. Next, try to access other websites like or Finally, If you can't get onto the internet at all, you should contact your ISP for tech support. If you can get onto the internet, but you still cannot log into the game, check our forums to see if any other use is experiencing a similar problem. If you still can't log in, send us an email at and we'll help you sort it out.